If you need to cancel, tell us as soon as you can. Because bespoke glass and mirror is made specifically for you, how much we can do depends on how far your order has gone.
Before production begins
If you need to change or cancel a bespoke order, please contact us within two working hours of receiving your order confirmation. During this period, we’ll do our best to cancel the order before it reaches production. Orders placed outside our normal working hours will be treated as received from the start of the next working day.
Once production has started
Once cutting, processing or fabrication has begun we may no longer be able to cancel it. If you contact us after your order has entered production, speak to us anyway. We’ll always check what stage it has reached and whether there is anything we can reasonably do.
Express orders
Express and urgent orders may enter production immediately after confirmation. Where this applies, we’ll make it clear before the order is accepted, as the normal amendment window may not be available.
Stock & standard products
Different cancellation and returns terms may apply to products that have not been made or altered specifically for you. Please contact us before returning anything. See our Terms & Policies.
Need to cancel now? Reply directly to your order confirmation email, or email hello@mirrorandglass.co with your order number; it’s at the top of the confirmation. Speed matters more than detail.